raving fans a revolutionary approach to customer service

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Raving Fans

Author : Kenneth H. Blanchard
ISBN : 0006530699
Genre : Customer services
File Size : 59. 28 MB
Format : PDF, ePub, Mobi
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A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.

Raving Fans

Author : Ken Blanchard
ISBN : 0688123163
Genre : Business & Economics
File Size : 60. 5 MB
Format : PDF, Docs
Download : 606
Read : 691

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"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Raving Fans

Author : Ken Blanchard
ISBN : 9780688123161
Genre : Business & Economics
File Size : 38. 84 MB
Format : PDF, Docs
Download : 356
Read : 842

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"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Driving Loyalty

Author : Kirk Kazanjian
ISBN : 9780385346948
Genre : Business & Economics
File Size : 29. 45 MB
Format : PDF, ePub, Docs
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Drawing from the experience of Enterprise, the global car rental powerhouse, a management expert shows business leaders how to build an army of loyal customers and devoted employees to thrive in today's competitive world.

Gung Ho

Author : Kenneth H. Blanchard
ISBN : 9780006530688
Genre : Employee motivation
File Size : 61. 90 MB
Format : PDF, Mobi
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Step-by-step guide for uninspired employees, motivation and performance.

Hiring For Attitude A Revolutionary Approach To Recruiting And Selecting People With Both Tremendous Skills And Superb Attitude

Author : Mark Murphy
ISBN : 9780071785860
Genre : Business & Economics
File Size : 26. 3 MB
Format : PDF, Mobi
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Build a high-performance workforce by abandoning skills-based hiring practices and focusing on employee attitude Hiring for Attitude offers a groundbreaking approach to recruiting, assessing, and selecting people with both tremendous skills but, more importantly, an attitude that aligns with the organization’s culture. Murphy cites his own company’s research and examines recent scientific studies about the practical effects a person’s attitude has on the outcome of his or her job performance. Clear and practical lessons are illuminated by numerous case studies of organizations like Microchip, Southwest Airlines, and The Ritz-Carlton.

The New One Minute Manager

Author : Ken Blanchard
ISBN : 9780062389152
Genre : Business & Economics
File Size : 25. 40 MB
Format : PDF, Kindle
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A revised edition of the timeless business classic—updated to help today’s readers succeed more quickly in a rapidly changing world. For decades, The One Minute Manager® has helped millions achieve more successful professional and personal lives. While the principles it lays out are timeless, our world has changed drastically since the book’s publication. The exponential rise of technology, global flattening of markets, instant communication, and pressures on corporate workforces to do more with less—including resources, funding, and staff—have all revolutionized the world in which we live and work. Now, Ken Blanchard and Spencer Johnson have updated The One Minute Manger to introduce the book’s powerful, important lessons to a new generation. In their concise, easy-to-read story, they teach readers three very practical secrets about leading others—and explain why these techniques continue to work so well. As compelling today as it was thirty years ago, this classic parable of a young man looking for an effective manager is more relevant and useful than ever.

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